Track an order

Your order will be delivered within 48 to 72 hours. We also deliver abroad in approximately 7 days.

The carrier automatically sends your order tracking information at each stage of the shipping process. However, you can also track your order directly on the carrier's website using your package's tracking number included in the order confirmation e-mail.

Learn more about delivery times and rates

France

Colissimo

1. Go to the Colissimo website
2. Enter your 13-character tracking number and click "search" : 1 number + 1 letter + 11 numbers (ex: 6Q01929938641)

(You can find this tracking number in your order confirmation e-mail)

Chronopost

1. Go to the Chronopost website
2. Enter your 13-character tracking number and click "search" : 2 letters + 9 digits + 2 letters (ex: XX123456789FR)

(You can find this tracking number in your order confirmation e-mail)

Belgium

Colissimo (pour la portion française du trajet)

1. Go to the Colissimo website
2. Enter your 13-character tracking number and click "search" : 1 number + 1 letter + 11 numbers (ex: 6Q01929938641)

(You can find this tracking number in your order confirmation e-mail)

DPD (pour la portion belge du trajet)

1. Go to the Colissimo website
2. Enter your 13-character tracking number and click "search" : 1 number + 1 letter + 11 numbers (ex: 6Q01929938641)

(You can find this tracking number in your order confirmation e-mail)

1. Find your DPD tracking number after your Colissimo tracking number

1. Then got to the DPD website
2. Enter your 14- to 16-digit tracking number and click on the magnifying glass: